Who we are

This website is operated by CD Appliances LTD.

CD Appliances LTD
123 Old Tiverton Road
Exeter
EX4 6LD

You can contact us by telephone on 01392 278500 or by using the enquiry form on this website.

What personal information we collect

When you contact us using the enquiry form, by telephone, by email, or in person, we may collect information such as:

• your name;
• your telephone number;
• your email address;
• details of your enquiry;
• details about your appliance, such as make, model, fault description or parts required;
• information needed to arrange a repair, estimate, delivery, collection or installation.

We only ask for information that is needed to respond to your enquiry or provide our services.

How we use your information

We use your personal information to:

• respond to your enquiry;
• arrange appliance repairs, estimates, sales, spares, delivery or installation;
• contact you about your repair, order or enquiry;
• keep basic business records;
• deal with customer service queries.

We do not sell your personal information.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information.

For general enquiries, we use your information because it is in our legitimate interests to respond to customers and potential customers who contact us.

Where your enquiry relates to a repair, order, delivery, installation or estimate, we may also use your information because it is needed to take steps before entering into a contract with you, or to provide a service you have requested.

How long we keep your information

We keep enquiry information only for as long as reasonably necessary to deal with your enquiry and for normal business reference purposes.

Where an enquiry leads to a repair, sale, order, estimate, delivery or installation, we may need to keep related records for longer to meet accounting, tax, warranty or legal requirements.

Who we share your information with

We do not sell your information or share it for marketing purposes.

We may share information only where necessary to run our business or provide our services, for example with:

• service providers who help operate our website, email or business systems;
• suppliers where we need to order a part or appliance for you;
• professional advisers, such as accountants, where required for business records;
• law enforcement, regulators or public authorities if legally required.

Cookies and analytics

This website may use essential cookies that are needed for the website to work properly.

This website also includes Google Analytics, which helps us understand how visitors use the website. Analytics cookies are not essential to provide the website service. Where required, they should only be used with your consent.

You can usually control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

Email marketing

We do not use your enquiry details for email marketing.

If this changes in the future, we will only send marketing emails where we have a lawful basis to do so and where required we will ask for your consent.

How we protect your information

We take reasonable steps to protect the personal information we hold. This includes limiting access to personal information, using appropriate business systems, and handling enquiries and customer records carefully.

No website, email system or internet transmission can be guaranteed to be completely secure, but we work to keep your information safe and only use it for appropriate business purposes.

Your rights

Under UK data protection law, you have rights over your personal information. These may include:

• the right to be informed about how your information is used;
• the right to access personal information we hold about you;
• the right to ask us to correct inaccurate information;
• the right to ask us to delete information in certain circumstances;
• the right to restrict or object to certain processing;
• the right to data portability in certain circumstances;
• rights relating to automated decision-making and profiling.

We do not use your information for automated decision-making or profiling.

How to contact us about your data

If you have any questions about this privacy policy or want to exercise your data protection rights, please contact us:

CD Appliances LTD
123 Old Tiverton Road
Exeter
EX4 6LD
Telephone: 01392 278500

You can also contact us through our contact form.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Changes to this policy

We may update this privacy policy from time to time. Any updates will be posted on this page.